SV Trainings

Address : Plot no:111, Road no:6 subhodaya colony,Vanasthalipuram Ranga Reddy (Dist), Pin code :500070?

Landmark : Andhra Pradesh

City : Hyderabad-500070

Area :

Mobile No. : XXXXXXXXXX

Website : svtrainings.com

Institute ID : TK1355

Servicenow Training by SV Trainings

Last Updated on : 18 Sep 2018 10:42PM

Servicenow Training (Online Training)

About Course

Course content details:

1.Introduction to Service-now

What is Service-now?
What is SaaS?
What is PaaS?
Browser supportability
Logging in to Service-now

2. ITIL Process

Overview on Incident Management
Overview on Change Management
Overview on Problem Management
Overview on Knowledge Management
Overview on Service Catalog

3. Basic Administration

User Administration
Creating Roles and Groups
Creating Menus
Form Layouts and list layouts
Introducing Applications
Creating Modules
Customizing tables
Dictionary Entries and Overrides
List Controls

4. Advanced Administration

Creating Custom Table
Creating custom application
Creating Fields and Menus
UI Policies
UI Actions
Access Controls (ACLs)
Workflows
SLA
Email Notifications
Import sets & Transform Maps
Client Scripts (g_form, g_user and g_list, g_scratchpad)
Business Rules (Glide Record, Glide System)
Script Includes
GlideAjax
Scheduled jobs

5. Service Catalogue

Variables and Variable Sets
Record Producers
Catalog Items.
User Criteria.
Order Guides.

6. Integrations

Basics of LDAP Integrations
Overview on Web Services
Direct Web Services
Transform Map Web Services
MID Server Installation
Overview on SSO
Overview on Discovery and other event management tools

7. Reporting

Bar Charts, Pie Charts, List Reports, Pivot Tables
Scheduling Reports
Making Gauges
Data views

8. System Upgrades

Needs for cloning and ways to implement
Request System Upgrade

9. Configuration & Asset Management

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-now
Relating Configuration items

10. Overview of Service Portal

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