Virtual Service Desk Manager by Service Desk Institute
Last Updated on :
02 May 2017 02:55PM
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Virtual - Course requirements Every delegate will need: Microsoft Windows based PC with broadband connection Internet Explorer 6.x or 7.x Browser with ActiveX controls and VBScript enabled You may need administrative permission on the PC to allow the download of additional software (if required) Headset or speaker for your telephone for comfort Quiet place to work Courseware and hand-outs from SDI